Everything about your services lives in one place. This short tour shows how to order, where to find your server's IP, how backups work on a VDS and on game servers, and how to reach support.
Quick answer
Log in at esagames.ro. Services lists everything you own with its IP and a copy button. Open a game server for its Connect address and the Control panel button; open a VDS for its IP, username, password and SSH command. Backups for a VDS are on the VDS page (Back up now); for game servers they come with the Automatic Backups option. For help, go to Support › New ticket.
Order a server
- Open the store and pick your game or plan.
- Choose a billing cycle. Longer cycles cost less per month.
- Add extras such as more slots or Automatic Backups if you want them.
- Review the order and check out. A game server is online about 90 seconds after payment, and you will find it under Services.
The overview
After you log in, the overview shows four things at a glance: your active services, unpaid invoices, open tickets and your account credit. Each one links to the full list.
Find your IP
Your IP is shown next to each service in the Services list, with a copy icon beside it.
- Game server: open it and look at the Connect box. It shows the full address with the port (for example
217.156.22.40:27015). That is the address you give your players. - VDS: open it to see the IP, the username and the password, plus a ready-made SSH command you can paste into a terminal. New to SSH? See how to connect with SSH.
The control panel
On a game server, click Control panel. You are logged in straight away, with no second password: console, files, databases and schedules are all there. The game server panel tour walks through each tab.
Backups
- VDS: open the VDS, scroll down to Backups and click Back up now. The backup runs in the background and appears in the list when it is done.
- Game servers: add Automatic Backups to your plan. We keep copies of your whole server on separate storage, and if something breaks, open a ticket and we restore it for you.
Before you update plugins, change the game version or reinstall, take a fresh backup (or ask us for one) so you can go back if something goes wrong.
Open a support ticket
- Click Support, then New ticket.
- Pick the right department, then choose the service the ticket is about.
- Say what happened and when, and attach a screenshot or the console log. The more detail, the faster the fix.
- Most tickets get a first answer within 30 minutes, day and night.