The beneficiary undertakes to provide correct data

By registering, you undertake to provide your correct name and other accurate contact details. The use of fake or incomplete data may invalidate orders or make communication impossible.

By accessing your account and using your personal password, you are solely responsible for all actions performed from your account.

ESAGAMES HOSTING SHIELD SRL cannot be held liable for errors or abuses caused by the user’s negligence regarding the security and confidentiality of their account and password.

Web hosting service usage limitations

The website hosting service is intended exclusively for clients who host small and medium-sized sites on the equipment of ESAGAMES HOSTING SHIELD SRL.

Large, resource-heavy users are not accepted in any form (e.g. P2P communities, torrent trackers, file hosting platforms, image hosting farms, top/statistics sites, game statistics, external traffic counters, etc.).

Sites that host or promote activities prohibited by Romanian law are not accepted in any form (e.g. child pornography, illegally distributed copyrighted materials, racism, phishing, spam, illegal video distribution, etc.).

Technical assistance for webhosting

Technical assistance for the web hosting service is free and is provided by e-mail.

We do not offer configuration services such as forum installations/configurations, logo creation or other design elements, or debugging of third-party PHP applications.

The client undertakes to optimize their web applications to reduce resource consumption and to respect fair-usage policies, without overloading the processing resources of the server.

The client undertakes to follow optimization guidelines provided by technical assistance when necessary.

Unlimited traffic & security responsibilities

The traffic for all web hosting packages is unmetered, with bandwidth dynamically allocated between clients on the same processing unit.

For security reasons, each client has controlled access to the PHP processor. The functions open_basedir, disable_functions and safe_mode (where applicable) are configured to ensure a secure environment.

The client undertakes to secure their web applications to prevent unauthorized access based on vulnerabilities. ESAGAMES HOSTING SHIELD SRL cannot be held responsible if the client’s account is compromised.

The client is responsible for maintaining their own backups to prevent data loss due to hacks, exploitation or accidental deletion.

Forbidden modules on game servers

The following are not allowed on hosted game servers:

- Modules that modify performance positively or negatively (timer/booster/fps booster etc.).
- Modules known for serious security issues (e.g. webmod, hlguard).
- Modules adding CPU-controlled virtual players (bots).
- Any abusive methods that modify the player’s client (Slow-Hacking), including CS 1.6 client hacks (GameMenu edits, destroy, autobinds etc.).

Owners running such extensions or using the service for redirection risk automatic suspension without prior notice.

- Changing the number of slots beyond the purchased package (including “fake slots”) is forbidden.
- Clients must optimize their modules/extensions to reduce unnecessary resource usage.
- The client must not allow other servers to use their sv_downloadurl or expose it publicly.

Right to reject persons

We reserve the right to refuse any person or entity we do not wish to accept as a client, without the obligation to provide justification.

TeamSpeak 3 servers policy

For TeamSpeak 3 services, ESAGAMES reserves the right to ban rejected users without prior explanation.

Administrative ranks may be granted or maintained as needed to enforce these policies.

The hosting icon rule: our ESA icon must be used and linked/redirected to https://esagames.ro.

Game hosting resources & support

ESAGAMES HOSTING SHIELD SRL provides clients with the necessary tools for game server management (control panel, FTP access, etc.).

The sv_downloadurl (fast download for resources) is offered free of charge for hosted game servers.

Technical support for game hosting is free and offered through the forum, TeamSpeak or e-mail.

We do not provide custom plugin/module development on request.

Invoicing, payment and service suspension

Invoices for services are sent electronically 7 days before the due date. Automatic payment reminders are sent 3 days before the due date.

If payment is not received within 3 calendar days after the due date, services may be automatically suspended. ESAGAMES HOSTING SHIELD SRL reserves the right to delete data and reallocate IPs.

A partially paid invoice is not considered confirmed. Services are not extended proportionally for partial payments; the minimum subscription period is 30 days.

Any payment made on a billed service, even partially, is non-refundable. ESAGAMES HOSTING SHIELD SRL cannot be held liable if services are suspended due to unpaid or partially paid invoices.

After an invoice is fully paid and confirmed, ESAGAMES HOSTING SHIELD SRL undertakes to provide the service, typically within 72 hours.

Backups during suspension

While a service is suspended due to non-payment, the owner has no right to request backup copies of their data.

Accepted payment methods

Available payment methods:

- Bank transfer to the account displayed on the contact page.
- SMS payments provided via our partner SC MOBILPAY SRL (where available).

Transfers of services between clients

Any contracted service can be transferred to another client only with the explicit consent of the current owner and ESAGAMES HOSTING SHIELD SRL.

Additionally, the beneficiary undertakes to:

- Respect Romanian legislation in both letter and spirit.
- Avoid using our services to publish offensive, abusive or illegal content (forums, blogs, images etc.), including content that violates privacy, encourages illegal activities or infringes copyrights or related rights.

Service suspension due to violations does not imply partial or full reimbursement of amounts paid. The suspension interval is considered “service provided”. During or after suspension, the provider is not obliged to grant access to any data stored within the contracted service.

Counter-Strike 1.6 & Global Offensive redirection / fake players

Any type of redirection, fake players, bots or similar abuse on CS 1.6 / CS:GO servers may lead to immediate suspension and termination of services.

Prohibited DDoS threats / damaging services

DDoS threats, service damage or malicious activity between customers are strictly prohibited and can lead to suspension and termination of services, without refund.

Prohibited CPU overflow through plugins

Abusive overflow of CPU resources using scripts/plugins is forbidden. Such situations may lead to temporary service suspension until the issue is resolved.

Suspension after payment delay

After a payment delay, ESAGAMES HOSTING SHIELD SRL reserves the right to suspend the product or service at any time.

Service closure after 3 days of unpaid delay

If payment is delayed by more than 3 days after the due date, we reserve the right to permanently close your services, without being required to keep any backups should you later decide to renew.

Right to reject clients and cancel products

We reserve the right to reject customers or cancel any product/service if we decide that continuing collaboration is not in our interest, with or without prior notice.

Data we collect

We may collect the following categories of data when you interact with our platform:

• Identification data (name, username, contact details).
• Billing data (invoicing address, payment confirmations).
• Technical data (IP address, server logs, device information, cookies).
• Support-related information (tickets, e-mails, chat logs).

All collected data is limited to what is necessary to provide and secure our services.

How we use your data

Your data may be used for:

• Creating and managing your hosting account and orders.
• Generating invoices and processing payments.
• Providing technical support and resolving incidents.
• Monitoring and mitigating abuse, spam and security threats (including DDoS).
• Improving infrastructure performance and user experience.

Data sharing & third parties

We do not sell your personal data.

We may share limited information with trusted partners strictly for:

• Payment processing (banks, payment gateways, SMS processors).
• Infrastructure providers (data centers, anti-DDoS providers).
• Legal obligations when requested by competent authorities.

In all cases, we ensure that partners follow strict confidentiality and data protection standards.

Cookies & tracking

Our website may use cookies to:

• Maintain login sessions on the client area.
• Remember basic preferences (language, theme).
• Generate anonymous statistics about site usage.

You can control cookies through your browser settings, but disabling them may affect certain functionalities of the site.

Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of certain data, under legal conditions.
• Object to processing for marketing or non-essential purposes.
• Request data portability, where applicable.

For any privacy-related request, you can contact us via the details listed on our contact page.

Updates to this policy

We may update this Privacy Policy to reflect changes in legislation or service structure. When modified, the updated version will be published on this page, along with the revised date.

By continuing to use our services after changes enter into force, you agree to the updated policy.