Support plans
Priority support, when it matters most
Faster response times, priority escalation and a team that already knows your setup — so problems get solved fast, not stuck in a queue.
- Outer: Pro, 1 hour
- Middle: Premium, 30 min
- Inner: Enterprise, 15 min
Choose your level of support
Every plan gets you faster, prioritised help from our in-house team in Frankfurt — across tickets and live chat.
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Support Plus
A lightweight layer for routine questions, smaller tasks and projects that need occasional assistance.
Starting at €10.00 /month
- Higher Priority
- Access to info about - new updates
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Most popular
Support Pro
Prioritised help from our in-house team for smoother day-to-day operations.
Starting at €25.00 /month
- Priority queue, above Support Plus
- First response target - 1 hour
- Help with configuration and migrations
- Early notice of maintenance and updates
- Covers every service on your account
- From 3 services this costs less than buying it per service
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Support Premium
Maximum priority, faster incident handling and a stronger escalation path for important services.
Starting at €50.00 /month
- Maximum Priority
- Access to info about - new updates
- We'll try to offer first response in 30 minutes
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Support Enterprise
Tailored support scope and business-critical coordination for teams that need a custom workflow.
Starting at €125.00 /month
- Everything in Support Premium
- First response target - 15 minutes
- Hours - 24/7
- Named escalation contact
- Covers every service on your account, no limit
- Faster responsePriority queue
- Priority escalationStraight to the right team
- Ticket + live chatMulti-channel help
- In-house teamKnows your setup
Help that's fast, human and on your side
Who support plans are for
- Game communities
- Businesses
- Agencies
- High-traffic sites
- Mission-critical apps
- Teams without a sysadmin
- Resellers
- Busy projects
Skip the queue and get prioritised assistance from the same team that runs our Frankfurt platform.
- Support Pro1 hour
- Support Premium30 minutes
- Support Enterprise15 minutes · fastest
Support Plus: priority queue, ahead of standard tickets
Support that keeps you moving
Real people, in-house, who run the same Frankfurt platform your services live on. No outsourced scripts — just engineers who can actually fix things.
- In-house team in Frankfurt
- English & Romanian
- Ticket & live chat
- Priority escalation
Need a hand?
Frequently asked questions
Quick answers to the things people ask us most before placing an order.
What do the support plans change?
They move your tickets up the queue and attach a response-time target. Support Plus adds higher priority, Support Pro a one-hour first-response target, Support Premium around thirty minutes and Support Enterprise fifteen minutes.
What hours are covered?
Support Pro covers 10:00 to 01:00. Support Enterprise is 24/7.
What does Support Enterprise add over Premium?
Everything in Premium, plus a fifteen-minute first-response target, round-the-clock hours, a named escalation contact and coverage of every service on your account with no limit.
Does a plan include help with configuration?
From Support Pro upwards, yes — configuration and migration assistance is part of the plan, along with early notice of maintenance.
Do I need a support plan to get help?
No. Every customer can open a ticket. A plan is for projects that need a guaranteed response time rather than a place in the normal queue.
Need help fast?
Get a support plan and skip the queue — or open a ticket and our in-house team will take it from there.