GDPR Privacy Policy
GDPR Policy Overview
ESAGAMES HOSTING SHIELD SRL explains here how personal data is collected, stored and used across ESAGAMES platforms.
This policy covers privacy protection, processing rules, cookie-related data and legal responsibilities defined by the General Data Protection Regulation.
These terms apply only to ESAGAMES-owned platforms and do not extend to third-party websites.
Information Collected Automatically
When you browse our website, systems may log:
- domain and IP address
- date, time and duration of access
- browser type and operating system
- pages visited and technical device information
- traffic and access logs
This information is not used to personally identify you unless you provide additional data voluntarily.
Information We Collect Voluntarily
For orders and services, you may need to provide your full name, address, email, phone number and billing details.
For contact requests, we collect the information needed to communicate with you and respond to the request.
Use of Personal Data
Your data is used for service delivery, contractual administration and operational communication.
We may use your data to:
- activate and manage ordered services
- process invoices and payments
- send service-related notifications
- provide support and troubleshooting
- notify expirations, suspensions or incidents
- send marketing updates only where consent exists
- improve services through internal analysis
ESAGAMES does not sell or rent personal data.
Important for Live Chat Users
Live chat should not be used to transmit highly sensitive information. Use secure support channels for confidential requests.
Children Data
ESAGAMES does not intentionally collect personal data from users under the minimum applicable legal age.
Marketing Emails
Marketing emails are optional. Users may unsubscribe at any time through their account or the unsubscribe link contained in the email.
Security and Data Protection
We use encrypted connections and operational safeguards designed to protect data during transmission and storage.
No online system can guarantee absolute protection, but reasonable technical and organizational measures are applied.
Data Retention
Personal data is retained for as long as services remain active or where retention is required for accounting, legal or operational reasons.
External Links
ESAGAMES pages may include links to third-party services. We are not responsible for the privacy policies or content of external websites.
Policy Updates
This GDPR Policy may be updated periodically. Continued use of ESAGAMES after an update means acceptance of the revised policy.
User Rights
- request correction or deletion of personal data
- request export of account data where applicable
- withdraw consent for marketing communication
- request account deletion where no legal or service constraints apply
Contact and Legal Notice
If you have questions about GDPR or personal data handling, contact:
- ESAGAMES HOSTING SHIELD SRL
- Email: support@esagames.ro
